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Review on ๐Ÿ–จ๏ธ HP LaserJet Pro M404dn Monochrome Printer: Ethernet, 2-sided Printing, Alexa Compatible (W1A53A) by Daniel Russell

Revainrating 4 out of 5

Too bad it doesn't print properly via AirPrint

I first bought this printer to be able to print shipping labels via AirPrint from an iOS device and also occasionally to print large batches from a PC. Unfortunately, there is a bug in the AirPrint firmware or driver that prevents images and barcodes from PDF from being printed. When I tried to print a USPS Priority Shipping label, the barcodes and images printed as solid gray boxes instead. I was able to successfully print the same shipping label on this printer via Windows and the HP Smart app which shows the printer is capable when not printing via AirPrint. Also, the iOS device was able to successfully print the shipping label to a third-party printer via AirPrint (so the issue is not with the iOS device). Based on this fix I could only conclude that there is a bug in the firmware related to how it handles printing images via AirPrint. I really wanted this printer to work because otherwise it's solid hardware. Unfortunately, when I contacted HP to report the bug and see if they would work on a fix, within 3 hours I spoke to 7 people at HP, all from different departments, and none of them had anything new to say. about the firmware, except to update it, which I have already done. When I asked to report a bug, the last person at HP declined because they couldn't confirm it was a seriously confusing bug. Unfortunately, it seems to have great hardware and, for the most part, great software. If only they could fix their AirPrint bug, that would be a winner. So if your needs don't involve barcode or image printing via AirPrint and you don't need assistance, this is a great kit. In the meantime, my two are returning. Thank goodness Revain stands behind what they do.

Pros
  • Stationery
Cons
  • So-so