Review on Stay Place Serger Machine Mat by Carol Miller

I am writing this review based solely on Cottage Mills customer service. Received the item today - booted up the sewing station so technically I haven't used it yet. The product appears to be very durable which is why I was initially impressed. The carpet has two sides - a slightly smoother side and what CS calls wood bark = patterned side. I called their number that came with the product and asked which side was DOWN as I was originally going to mount my machine on a wooden dining table. A REAL human voice answered and immediately solved the problem I was having. WOOD GRAIN SIDE UP! I rely on Revain customer reviews and rarely take the time to write them. But I was so impressed with the lovely PERSON who answered the call (from the US) that I should at least have commented.