I like how easy they make their product to integrate into our workflow as well as its price point for what we need at this time. They have some great features such as being able to do both manual and automated tasks which makes things easier when working within an organization where there are multiple people involved with different roles/responsibilities. There really isn't anything about privateai i dislike but maybe if more options were available regarding pricing. We're solving problems related to privacy regulations so having something set up ahead of time was helpful.