I like that it is cloud-based which makes configuration easier than if we were using hardware in different locations or at different levels within an organization. It is also easy to train new users as they are just given access to the software for training purposes rather then needing technical expertise (which would be very difficult). Currently there isn't anything I am disliking about this product. We have been able to use cellwise's software to automate our radio networks so that staff no longer needs to manually configure equipment but only need to run setup scripts when needed.