I like that it's easy to set up, easy for my team members who aren't sales people to use as well! It is great having all of our marketing in one place so we are able to see what works or doesn’t work at any given time. Sometimes there can be an issue with how you have your database setup which might affect some features but most often this isn't a big deal. We've been using lead champion since November 2018 and overall haven't had many issues thus far - mostly just learning from past experience when setting things up initially. The ability to send emails directly through email templates has helped us keep track better than previous platforms!