The product is very simple and easy to use. We have been able to train our employees with this system without having them travel or go through a classroom environment. I would like there to be more customization options so we can create courses differently than what they are looking at now. Also, when you need help it takes awhile to get someone who knows how to solve issues. This product has helped us train all of our field technicians as well as new hires. It also helps keep up with certification requirements by allowing us to add certifications quickly and easily.