I like that they are very hands off with their portfolio companies, but still provide guidance when needed or asked for by our team members who work there as well! They want to be sure you have enough traction before investing into your startup so it can take some time between investment request submission & approval of an initial term sheet (TOS).
If this is something important to them then make sure to put more effort up front early stage because once we got funding from them things moved quickly after receiving TOCs!!