I like how the software can be customized to your needs. You can add or remove fields to make it more user friendly and less complex. The support team is always willing to help with any issues. If I have a question, I can get help in minutes. I don't like that you have to pay for a subscription. I think the free version is sufficient for most people. If you want to be able to send out mass emails to your clients. This is the solution. It is a great way to send out mass emails quickly and easily. It allows me to keep track of all the emails I send out. I like that it has all of my accounts in one place. It makes scheduling meetings much easier as well. Sometimes you have to click through multiple pages or screens to find what you need. You can't use it if you don't understand how to navigate the software. So make sure that you learn how to use it before purchasing. If you are looking to manage your time better this is the perfect software. It helps me keep track of everything.