There isn't much I don't like about lynktrac. The system seems fairly easy to use and navigate, even if you've never used it before. Everything comes pre-loaded and can be easily managed, especially if you have multiple containers in various locations around the country. We did not need any help from their support staff or customer service after purchasing the product. They provided us with a demo when we first started working with them, but that was all we needed! Their customer service has been excellent through our whole experience so far. I'm still learning how many of their features work, but I think they're pretty well covered for the most part. Container tracking and shipping has gotten a lot easier.