At first I thought it was a problem with the charger but after reinstalling drivers I found that my laptop battery stats just hadn't been updated in the last few months because it's always like that was powered on and connected to the network. When I first contacted customer service before finding the problem, they offered a replacement or a full refund. The quality of customer service deserves five stars, although some reviews show a slight quality control issue. If you receive a defective item, they are more than willing to take care of it!
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