I like that my questions are answered as quickly if not sooner than any other provider out there; they have an amazing team of customer support reps who can answer almost anything you ask them about (and sometimes even before)! The software is easy to navigate so it's very user friendly for novices or experienced users alike! It really does help me save time by doing some things myself but also helps others find information easier because everything is in one place with all their contact info at once! Definitely give this program a try - it has helped our organization grow tremendously since we started using yes assistance!! If your looking into something similar then definitely use YES ASSISTANT! This product allows us to automate repetitive tasks which frees up employees' times allowing them to focus on higher level functions instead.