The tool is easy to use and has many features that are helpful in creating floor plans or maps of any size. It's very user friendly! I haven't found anything about this software that isn't great so far (except maybe it could be more customizable). We have used Map Alive multiple times since we started using their services over 4 years ago now. They've always been extremely responsive when needed as well as providing us with excellent customer service if there was an issue at all. Their support staff knows what they're doing which helps immensely too because you don't need another person who doesn't know how to do your job helping out!