The team at future internet has been very helpful in our quest for an online presence, they have helped us with SEO as well content writing which is something I didn't think was possible until now! They've also had experience working within ecomm so this helps too because it's not just about website design or copywriting but actually knowing how important these things can be when marketing products/services like ours (we're tech start ups).
Nothing really negative - maybe make sure there will always someone available if needed? Always nice talking through ideas etc over coffee :).