The customer support is great! They are always available to answer questions or help you out when needed which makes them stand apart from other providers in this space. I have had no issues at all so far but if there were something they could improve it would be their ability to provide more detailed information about what each plan does specifically before signing up (this can sometimes seem like an afterthought). If your looking into using cloud services as part of security then look very carefully through everything because some things may not make sense until later down the road once implemented/used by users etc.. Have used multiple different types including AWS S3 & Google Cloud Storage both work well however our customers prefer us having access via supercell since its easier than managing 2 separate accounts along side one another - especially during times where staff members change over time meaning keeping track becomes difficult / confusing.