I was really excited about this vacuum as I tried the "commercial" Oreck vacuum and wasn't too happy with it. All in all, it seemed to me that this is a very well made and reliable car. I was surprised by a cheap piece of plastic that not only held the cord but also attached to the spring that held the bag upright. This part is the most stressed of all parts, but is simply made of thin plastic and attached to the handle. I was afraid it would break and in fact it broke in less than 3 weeks. Sanitaire's customer service was good and replaced the part, but I'm still very particular about the durability of the part. I thought about sending in the whole machine, but otherwise I like it - great suction power.