The ability for multiple users to work from one central location, allowing us to manage our data in an accurate manner with minimal time spent searching through different systems or applications. I would like more customization options such as custom fields we can use instead of standard ones that are pre-defined. This is not something i dislike but it could be improved upon if needed. We have been able to track all changes made during any given day/time period without having to log into each system separately which has helped cut down on errors caused due to human error.