I received four packs of color changing WiFi bulbs as part of a special gold box. The instructions that came with the bulbs didn't seem to work so I called customer service and spoke to two very nice women. They seem to have been a bit surprised by the release of the product and it is difficult for them to have proper test equipment now that everything has been removed. Regardless if you're having trouble setting it up, here's what worked for me. . I have an eero mesh network and have completed the setup on my iPhone: 1. The correct App Store app to download and set up is SYLVANIA Smart WiFi, NOT SYLVANIA Smart Home (accounts are different for each app)2. The first "simple" installation didn't work for me. The advanced setup, which required me to connect to the WiFi hotspot on the bulb itself and then back to the app, successfully set up the first bulb (everything correct in the app and in the advanced setup)3. The second bulb was just taken with a simple take (I haven't even seen the extended version). I wanted to post this review quickly to help anyone else having issues as well as the really nice support reps I spoke to. like they're about to be bombarded with calls. I haven't tested thoroughly yet and will correct this review if necessary. One thing I notice right away is that one of the two installed lamps is brighter than the other and both are 100%. Maybe a fool. The smartphone app seems to work well at first glance.
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