Ok I tried to contact customer service who communicated with me but I got a message in Chinese which you still don't understand. I brought this item and am not happy with the fact that the chain on the bag is heavy. It's not as light as other chain bags I've had to contend with. It's just a handbag to carry on a walk or travel, so you might like it, but not for me. I love that it can carry a few things, but not so much if you put your phone in it. The skin is soft, the bag is beautiful.
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