It's easy to use with great support from their customer service team! I love that it allows me do keep my handwriting in tact as well since they don't have any scanning software for this product either. Their pricing is also very reasonable compared other companies out there when doing bulk orders (like 100 or more). They can be slow at times so if speed of delivery matters then consider another option but otherwise its not bad once set up correctly. We are using them mainly because we get our messages printed onto special paper stock which makes us look professional without having to pay extra money per piece sent through USPS.