The best thing about this product is how simple it was for me to set up and use. I really like having all my information displayed at one time so i don't have to look back down each aisle or around every display multiple times. It could be easier to navigate through sometimes but overall its very user friendly. I havent had any problems with using netvisio as far as customer service goes. If your looking for something to help keep track of inventory or other important items then netvisio would be perfect! Its helped us organize everything from stock levels to employee schedules to general store hours!