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New Zealand
1 Level
692 Review
37 Karma

Review on πŸ“± JETech Red Smart Cover for Samsung Galaxy Tab A 10.1 2016 (SM-T580 / T585, Excludes 2019 Model) with Auto Sleep/Wake by George Mendoza

Revainrating 4 out of 5

Abysmal Customer Service

TAB A is a decent tablet but do yourself a favor, don't buy anything from Samsung. After a few months the tablet stopped working. Samsung offered to fix it as it was under manufacturer warranty. Samsung confirmed receipt of my tablet and this hat was the end. I literally spent a few hours on this and made several (6) calls to different numbers. They always speak to a polite support agent who is unauthorized and knows nothing about your situation, even though I have a written recommendation from Samsung and a service ticket number. After 20 days I still haven't spoken to anyone who could tell me what happened to my tablet. Please forget Samsung.

Pros
  • Free for educational purposes
Cons
  • Secret