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503 Review
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Review on Silver Glam End Table - Signature Design by Ashley Coralayne by Sylvia Young

Revainrating 4 out of 5

good table not very good customer service

the table itself is fine. The assembly is quick, the table is stable, the price-performance ratio is right. I deducted one star for the customer service of the manufacturer/seller Ashley. There were no instructions or hardware in the box to complete the build. Initially, both Ashley and Revane blamed each other for the lack of equipment. Both companies wanted me as a customer to contact the other company and solve the problem. As mentioned, I contacted both companies and neither took responsibility for the issue. However, when I escalated the issue with Revain customer service, they helped me deal with Ashley. Ultimately, Revain's customer service went through, but Ashley didn't. I would hesitate to order from Ashley again because of her BAD, RUDE and SUPERB customer service.

Pros
  • home and kitchen
Cons
  • communication with the seller