They are very responsive when it comes to providing support for any product they may use in their business. It is easy to work with them because I get replies back quickly from anyone who answers my questions or emails me directly. Sometimes there can be some lag between when you submit an inquiry and when someone responds to your question - but nothing that really bothers me since we're always communicating via email anyway! We have been using APM's products (AdReady & AdExchanger) for several years now. The team over at APM has also done well with implementing new features into these systems. In fact, most issues we've had were solved within minutes of contacting one of their reps. Nothing at this time.
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