I like that it's easy for me as well as my customers, and helps them see their schedule easily so they know what times are available when scheduling appointments. It also makes communication easier between customer and myself since we both have access to each other's schedules. There isn't much about this program I dislike; everything works great! The only thing I don't really love with this app is how sometimes there are issues with being able to send messages through the system. Also, if someone has booked more than once, then for some reason will not show up in our scheduler anymore. This happens quite often, but nothing too major or frustrating. We've been using this service for several years now and haven't had any problems at all! My business benefits because of having clients book appointments via phone call or email instead of calling into the office.