I like how easy it is to use with no learning curve at all! It's very intuitive - my coworkers who have never used any type of software before can figure out everything they need to do within minutes. There are some limitations when you're trying to set up multiple users or workflows. You'll want someone who knows what they're doing to help if needed. We've been able to streamline our processes and cut down on downtime through this system. Our IT department was also able to take over maintenance duties from us so we could focus solely on development. This helps keep them off our backs which makes everyone happy!