It has helped us have more control of our CRM system for sales leads and opportunities. Before this we were using different tools but they are not so powerful as it should be. The integration with MS Dynamics 365 is very easy too! I think there could be some improvements like making it better integrated into Microsoft Azure or maybe adding new features (which would require an upgrade). We needed something that helps manage all information about customers' requests from various departments within the organization. This software does help solve these problems by providing access to customer records through its interface which makes things simpler than before.