I used them to help me through my web design course at school, they helped in building up my portfolio website and were easy enought speak with about any projects or requirements that i had when setting it all up. They are not perfect but really great overall as they will help you regardless of your background and give fantastic customer care. Their rates can be expensive if using less than 100gb per month so think carefully where exactly you need hosting space from! Website builds (esp Wordpress etc) so everything is easily editable via FTP access without needing software such as Dreamweaver etc. I like that it's hosted in US datacenters with great bandwidth/network connectivity, as well as fast SSD drives (vs HDD). The price is very good too! No cons at all so far. So far everything has been working smoothly. I would say they should offer more plans - maybe even dedicated hosting? As an agency we needed something affordable but reliable to host our clients' websites. We've had no problems yet with this provider.