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South Korea
1 Level
703 Review
66 Karma

Review on πŸ”† Wasserstein 2W/6V Solar Panel with 13.1ft/4m Cable: Compatible with Arlo Ultra/Ultra 2, Pro 3/Pro 4 & Floodlight (2-Pack, Black) - NOT Compatible with Arlo Essential Spotlight by Kevin Greer

Revainrating 1 out of 5

Solar panel burned my Arlo Ultra camera + terrible customer service

One of these solar panels burned my expensive Arlo Ultra camera. As soon as the connector snapped into place magnetically on my camera, a brief puff of smoke came out of the camera. At first I thought it was dust or something where I put it to check charging but then it stopped working. I turned the camera off and on again. Disconnected solar panel charging cable, not working. A standard charging cable connected does not work. The next day I tried again and it worked for a short time, a few minutes, and then stopped. This leads me to believe that the capacitors could be blown out of this solar panel. I contacted support and they offered to replace the solar panels, not my camera! I had to ask them if they wanted to make sure their product was defective and then was told to ship it. don't try again. And I have very little confidence that they will replace my burnt out Arlo camera. So I have to get her back and keep fighting to make things right. I understand a faulty product but not their terrible customer service. If a company's product damages the device it was made for, I would expect them to fix the situation in some way. This is the worst experience I have ever had buying anything online and the biggest loss I have to endure because they are now ignoring me. These cameras are priced at $350 each. Worst experience ever. Nobody deserves to be ignored.

Pros
  • Great for me
Cons
  • Some trouble

Comments (11)

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March 02, 2023
Excellent Auxiliary Component for Arlo Cameras
January 29, 2023
Solar Panel Fried My Arlo Ultra Camera + Awful Customer Service
January 22, 2023
Works with the Arlo Ultra but .....
January 17, 2023
Hopeful, but disappointed
January 04, 2023
Does the job, at a good price
January 04, 2023
A great alternative and value!
January 02, 2023
Works Great! From 52% to 100% in about six hours!
December 21, 2022
Excellent Auxiliary Component for Arlo Cameras
December 12, 2022
No translation
Arlo Pro 3 Solar Charger
December 05, 2022
Great buy for solar power, purchase power storage to complete your solar power needs