The ease of use in having it installed on all our clients computers has been great! Sometimes when we need to get the client to do something they are not used to doing. It is so much easier than trying to explain how to do it. I wish that it had an option for creating templates. Also, sometimes there are just too many options (like if you don't know what it does or how to use it) and it can be overwhelming to figure out which one to use. We have clients who are very computer savvy but dont know how to use software on their own. This allows us to train them without needing to physically go to each computer.