I live in a very warm climate but ordered this jacket for a very cold climate. I tried it on before the trip to make sure it fit me. When I arrived at my destination, I unzipped the jacket and the zipper completely detached from the jacket. I froze the rest. I had to pin the jacket down with safety pins to keep myself a little warm and you can imagine the effort it took to take the jacket off and back on. It took me 3 weeks to get a refund for the jacket and now I'm trying to get a refund for shipping which was difficult as well. Thank you Revain Customer Service for their help in resolving this issue. Revain's customer service has been great. I would never order anything else from Eddie Bauer again because it is difficult to work with. I wouldn't give this jacket any stars but there isn't that option.
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