Review on 🎧 Phiaton BT 120 NC White: Qualcomm Bluetooth Wireless Noise Cancelling Earbuds for Unparalleled Listening Experience – Neckband Headphones with Inline Mic, IPX4 Water Resistance, and Active Noise Cancellation by Andrew Holman

This product started great! I really liked the fact that I can connect to my phone and use the Google Assistant. In fact, the call quality wasn't very good at first. The first few calls sounded like a bad connection, but after a few disconnects and reconnects everything was working fine. However, last week it started shutting down for no reason. There is no indication of when this will happen. My cell phone is always by my side. And today I connected but heard nothing. I turned off bluetooth on my phone to continue the conversation and then reconnected. I made another call which was completely garbled. And I found that my left earpiece stopped working. I disconnected and reconnected. the sound is still bad and the left earpiece is still missing. I feel like a complete idiot spending so much money on it. UPDATE: I decided to contact the manufacturer as they have a one year warranty on their products. CALL, don't email. I emailed first, waited two weeks with no response and decided to call. The support was very friendly and helpful. She emailed me instructions on how to ship the product to her. Yes I had to pay shipping but it was only $5. I was also able to track him, so I knew when he reached Fiaton. Two weeks after receipt I received a new replacement. This worked right out of the box. There are no problems with the sound, I've been using it for a couple of weeks with no problems. I have high hopes and I have at least 9 months of warranty left (you never know). My rating went from 1 to 4 due to friendly customer service and quick turnaround time.