I like how easy it was to use - no training required! The ability for me (and my manager) to get real time updates from our team members in an efficient way has been invaluable. It's great being able to see who hasn't responded yet or what they're working on right now versus past commitments or future tasks/projects. We don’t need another piece of software; this one does everything we want plus more!! No additional costs other than ongoing maintenance fees which are minimal at $25 per user annually ($7 /mo).