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Dominica, Roseau
1 Level
715 Review
29 Karma

Review on Kalolary by Brandon Hayes

Revainrating 1 out of 5

The Kalolary Online Store Provided a Very Disappointing Experience

I am someone who enjoys trying out new cosmetic products, so I was eager to shop at the Kalolary online store for the first time. Sadly, my interactions with this company did not even come close to meeting my expectations. To begin, the user experience on the website was not very good overall, despite the fact that it offers a respectable assortment of products. The website's design was cumbersome and difficult to browse, which made it challenging for me to locate the particular goods in which I was interested. In addition, the products had reasonable costs; but, the quality of the items I purchased was unimpressive; this was despite the fact that the prices were reasonable. Both the hand cream that I bought and the nail polish that I ordered turned out to be of poor quality. The nail paint was watery and streaky, and the hand lotion smelled extremely strange and was really unpleasant. However, the customer support that Kalolary provided was possibly the most disappointing component of my overall experience with the company. When I reached out to inquire about the possibility of returning the things, I was faced with response times that were painfully sluggish and responses that were not very helpful. It was abundantly evident that they did not appreciate my business and did not care about ensuring that I was pleased with their services as a customer. In general, the Kalolary internet store is not one that I would recommend shopping with. A stressful and ultimately unsatisfactory experience was had as a result of the poorly designed website, inadequate quality of the products offered, and subpar level of customer service.

Pros
  • Quick shipment
Cons
  • Response times in customer service are too slow