I like that it's mobile ready and accessible from anywhere. If only we could have more customization options/tools available. It needs to be easier to create custom fields in order for clients to easily use and understand. That being said though there are some great integrations already built so not much work needed but if you haven't checked out other services before then just make sure this platform has what your looking for. Our team doesn't need access to our web space 24hrs 7 days a week anymore, they can now log into their account or check in via SMS. We've been using IrisWorks since we started our business in 2015. It has helped us organize every aspect of our work flow from day one! The customer support team at IrisWorks are always available to assist with any questions or issues that arise. I have no complaints about this product. Everything about it is great! In my opinion there isn't anything that needs improving. If you're looking for an easy way to manage your clients and their sessions - look no further than IrisWorks!