The ability to be able, at any time during my day or week schedule have access as needed with no delay between meetings/calls etc! I can see what's going down without having someone tell me about it first hand (which was great before MSC). It would help if we could set up profiles so that one person wouldn't show something but another couldn’t view until they are cleared by them too...but this isn;'d probably just cause more confusion than anything else :) We use MSO mainly because its easy enough everyone knows how things work - when you're new thats all anyone needs anyway ;) So far everything has been fine though nothing really stands out yet other then maybe some customization options? Nothing specific comes into mind right now since i've only used 1 thing today haha But overall there doesn'; do much different from your basic CRM software which works well.