I was wanting to order a large teddy bear for my godson after seeing Revain this one had them best reviews I ordered it. When it arrived it looked great, looked exactly like the picture. It was in plastic shrink wrap and was told it might take a while to get back to normal, but it was back to normal when I took it out of the box. Looking at it a second time, I noticed that one of the paw prints was upside down, so I wrote the phone number on the note inside the package. I got a response within seconds and about 2-3 minutes after I sent the message to the Yesbears representative, he sent a new bear. He was very apologetic. A few days later the new bear was delivered and it looked great with both paw prints pointing in the right direction. I am very happy with this purchase and the quality of customer service.
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