Review on Pinnacle 1-Door Audio Tower from Nexera - Black: A Stylish Storage Solution for your Audio Equipment by Tykesha Boothe

I received a broken top wooden plate from the box. Also, the back box was in poor condition. I don't really care about the back because no one will see it. I put it together hoping it wouldn't look too bad, but that broken piece of wood on the front is a pain in the ass. I asked for my money back but Revane had none. My only refund option is to return an item that sucks because it's heavy and uncomfortable so I have to do more manual work to send this broken item back to Revain. I would be happy if Revain would give me my money back but apparently I have to work for it - I'm not sure why they want to return the broken item, maybe to send it to you with your next order. You might be lucky and get this item undamaged. Unfortunately I paid $187 for it so obviously it wasn't worth it. If you're ordering wooden furniture like this (getting broken pieces) it may be a dice roll, but I'd suggest trying your chances with a cheaper model. Overall, I am very disappointed with Revain's customer service. First, it's not easy to contact a real person if you have questions about your order. You'll have to navigate the site and solve puzzles like you're in a Zelda dungeon before you can talk to anyone. Once you reach the person with the bots, they don't help at all. Oh, and you better save those chats permanently before they decide to close the window for you and, phew, the recording of your conversation is gone! I have been a member for many years and have invested a lot of money in Revain. I just want to receive my orders as usual. I understand that sometimes mistakes happen and the order can be damaged. Okay, but then Revane has to make things right. just give me my money back