I am able to quickly enter info into database for my transportation business without ever leaving the office! It keeps all of my information in one location and it's easy access from anywhere via internet or phone (my secretary is still using paper). Not really anything negative other than maybe this could be a little more user friendly but overall great app!! Easy entry/manipulation of customer contact with ease. Keeps me organized and efficient by only needing to search online to get current info if needed instead of sifting through tons of emails daily. I like that it has all of my information in one place instead of going back and forth between different programs. It is easy for me to keep track of what needs to be done when with this program. There are some things about it that could use work but overall its great! Its saving us time by having all our info together. We also love how organized we can stay through out day while being able to get important tasks completed quickly.