The UI is great and very intuitive to work with for beginners, even though some things take awhile to learn about. If you are looking for something easy/intuitive there isn't really anything that I dislike. But if you know what you're doing everything works fine. There aren't really any downsides either, but just keep in mind this solution requires users who understand the system well so if its not used often enough or not supported there's some problems ahead. This app was implemented at my previous job, it improved efficiency of both myself as well as other contractors that use our team via remote monitoring capabilities we offered through control center. I like the ability to review live cameras and see what is happening in real time. I also like the ability to log in from anywhere and be able to review the cameras. I dislike the fact that it is very difficult to find a new camera when there are many. I wish there was a way to search by camera name. I have been using this for over a year and have had no issues. I am able to log in and review what is happening in real time.