The platform is user friendly which makes it easy for employees who are not technical savy at all (like me) or have never used such platforms before in their career life/work experience! It's simple but effective as well very customizable too so that you can tailor fit any of its features with what suits best into one’s workflow & need-to -know processes within an organization /business setup!It definitely helps when there has been some changes made by management regarding work hours etc., like during this Covid 19 crisis where they had increased working hrs without prior notice!! So I think SMART TIME should be more proactive while communicating about these issues rather than just relying upon employee feedback afterwards!!I personally don't feel comfortable using my personal number instead if having our office numbers available always would make sense because then we could easily get alerts whenever someone calls us from.