I was sent a pair that had a problem, the company contacted me themselves and sent a new pair that work great. They sit very comfortably in my ear and stay in the ear mainly due to a slight curvature at the end, which many do not have. Also, the sound gets a bit louder with this curve because it sits more firmly in the ear. These pairs are quick and easy. The charge holds as advertised and they charge very quickly from the case without even having to be plugged in. The case is also very attractive and the earbuds are magnetized, click right into their charging case. great headphones and great seller
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