I read several reviews the hard way before ordering anything and I've read so much about this neck massager. Contrary to the photos, many descriptions stated that this massager does not look like a shiatsu massager and is not vegan. These descriptions in Tyrol are wrong! This unit is huge! It's bulky, heavy and very painful! When you finally manage to position it so that you can endure it, Hass still has to endure it, not enjoy it. And I let five people try mine without saying anything, I just asked them to try it and tell me what they think. Each time he collected the same rating of heavy, bulky, uncomfortable things that you can't wait to get rid of! And if that's not a big deal, I ordered two of these because the reviews were so great and the second was for my daughter as a Christmas present. Needless to say I wanted them both back and couldn't get either of them back! The computer software kept failing to process my return and I was unable to reach anyone on Revane's phones for six weeks before Christmas and three weeks after, and even the chat screen was busy. I was still hoping to call and get a return authorization but during Covid I got so ill I couldn't call and it's June. Save your money because you have more comfort massaging your own neck
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