I like that it is very easy to use as well has all you need in one place! It's also great because our team can send out mass emails at once without having multiple programs open or needing someone else who knows how this program works (which we do not have). There really isn't anything i dislike about advice ment other than maybe they could make more templates available but thats pretty minor considering what its worth overall!! We are able to create custom reports/documents quickly which saves us time when sending them off internally & externally via email / social media etc..