The product is very intuitive to use, you just need an internet connection for it work properly - no additional plugins or software needed! It's amazing what can be achieved by integrating this tool into your marketing strategy of any kind (online or offline). Their customer support team are great as well, they're available at all times if we have questions but I would say that sometimes there could take some time before someone gets back from holiday etc.. If using other types/products like Hubspot then not compatible so far unfortunately which really isn't ideal given how many people will recommend our business them because of being integrated within Salesforce :) So glad my account manager suggested me doing these tests though now looking forward when sales figures come through hopefully things get better again :-(! The best feature is that it can manage your Facebook page, Twitter account, Google+ page, Instagram page and LinkedIn profile all at once. It's not free to use for small businesses. I wish it was more affordable for smaller companies who don't want to spend thousands of dollars on an agency. It's been very helpful for me in managing my accounts across multiple platforms. It has helped me gain brand awareness and increase engagement from other users and followers.