I wanted to contact support to see if they would replace the defective product but my only option was to leave a review so here it is. The watch strap I received is crap. I had been using it for about a month and a half when I noticed the black bar discoloration. So I removed the tape to erase it, hoping it was just something superficial on the tape. The pen and nib fell out when I did. I tried to assemble it but it doesn't hold up. The discoloration looks like discolored spots. I'm guessing sweat, maybe. Anyway, this is a canvas sport strap for active watches. It should be used and sweat for 1.5 months before it fails. . . Disappointed with the product and can't believe I can't write to the seller. This is unacceptable!
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