The product worked with my Panasonic CF-C2 laptop for a few months but suddenly stopped working. I contacted the seller on Revain and got a response 6 hours later over the weekend on how to get a free replacement. The device comes with internal sensors to prevent overloads and overheating that may have failed or been damaged during shipping. The seller sent a new one as soon as I sent a photo of the destroyed old broken one and it showed up at USPS about two days later. I found the service great and quick and didn't have to worry about a difficult or costly confrontation to get a product replacement.
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