Recently, I had a terrible encounter with the Litever online store, which made me angry and disappointed. Litever's subpar customer service and shoddy goods transformed what ought to have been a straightforward purchase of lighting fixtures into a nightmare. Initially, there was a dispatch delay. I was not informed in advance that the products would be delayed, and when I tried to contact customer assistance, I got no response. When I received no response after several days, I started to fear that my purchase would never come. Things continued to get worse even after I eventually connected with a customer service agent. When asked to explain the delay or provide an anticipated delivery date, the representative was rude and dismissive. I was disappointed to discover that the products were of poor quality and didn't match the website description when they eventually did come. I tried returning the items, but Litever's return procedure was so frustratingly complicated that I gave up after making several tiresome efforts. I was left with a bad taste in my tongue and a hole in my wallet in the end. Anyone contemplating shopping at the Litever online store is advised to think it over and look into other stores. Find a store with superior customer support and more dependable products to save yourself the hassle.