It has helped us to solve many problems with our customers that we were facing since years. Now it helps us to manage multiple projects by giving us an excellent dashboard. The best part is that they are very responsive. Nothing much to say about this tool. They are solving our problems and helping us to improve our business. We have been using it for more than 3 years now and no issues or complaints came up till date. I would definitely recommend this software to others. It has made our life easy as it solves multiple problems at once.