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Review on Vetroo by Markus Calderon

Revainrating 3 out of 5

Experience with the Vetroo Online Store That Was Not Satisfactory

Recently, I shopped at the Vetroo internet store, and the experience was less than satisfying. Although I had no trouble navigating the website, the product descriptions lacked the level of information that I had anticipated. The images that are supplied are insufficient, so I had to look elsewhere to get a more accurate representation of the product that I was going to buy. In addition, the support that was provided to the customers was below par. When I asked for assistance from the company's representatives, they were ineffective and appeared uninterested in addressing my concerns. The procedure of placing an order was difficult as a result, and I had the impression that I was doing it all by myself. The procedure of shipping also posed a number of challenges. My purchase did not arrive when it was supposed to, it took longer than anticipated, and when it did, the packaging was damaged, and the product was not as described. Because of this, I am now both frustrated and dissatisfied. To make matters even worse, it is not clear from the company's internet store that they are committed to environmental responsibility. I was unable to locate any information regarding their products' eco-friendly packaging or the correct way to dispose of their items. My time spent shopping at the Vetroo internet store was, on the whole, not very satisfying. I was left with a sensation of disappointment as a result of the inadequate product descriptions, the unsatisfactory customer service, the problematic shipping process, and the lack of commitment to sustainability. This is not an internet retailer that I would suggest to others.

Pros
  • Outstanding assistance to one's clients
Cons
  • Shipping problems