Their support is excellent! Our team used their customer service desk to resolve issues from site updates to website migrations. The platform itself was easy enough for our staff with little or no previous experience working within an e-commerce environment (it’s been over 10 years since I worked as IT Director). We solved several problems while using this software including multiple domain names being associated together causing difficulty when trying to purchase any one individually. It took about 1 month before we saw success but once it happened it has never failed us again.